Forrester

For Application Development & Delivery Professionals

Report:Quantify The Tangible Business Value Of BI

Business Case: The Business Intelligence Playbook

As the demand for pervasive and comprehensive business intelligence (BI) applications increases, so do the complexity and cost of large enterprise BI implementations. Organizations must demonstrate...

• Downloads: 2062

For Security & Risk Professionals

Report:Determine The Value Of Information Security Assets And Liabilities — Information Security Economics 102

This is the second in a series of reports providing guidance and new methods for the financial management of information security. The CISO's role is rapidly changing. A few years ago the CISO for...

• Downloads: 112
• Comments: 2
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For Application Development & Delivery Professionals

Report:Quantify The Business Value Of CRM

Business Case: The CRM Playbook

Customer relationship management (CRM) initiatives must not only be technically sound but must answer the question, "What will we get for our money?" Application development and delivery (AD&D) pros...

• Downloads: 141
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For Application Development & Delivery Professionals

Report:Assess Your HRM Process And Systems Capabilities

Assessment: The Human Resource Management Playbook

Most companies struggle to integrate a collection of human resource management (HRM) systems that can include payroll, core HR, learning, recruitment, and talent management. The proliferation of...

• Downloads: 130
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For Application Development & Delivery Professionals

Report:Forrester's HRM Process And Systems Capabilities Assessment Tool

This HRM assessment tool enables a self-evaluation of four key areas: strategic alignment between HR and the overall business, the current portfolio of HRM applications, the effectiveness and...

• Downloads: 22

For Infrastructure & Operations Professionals

Report:The State And Direction Of Software Asset Management: 2012 To 2013

Despite A Growing Need For SAM, Capabilities Are Still Adrift From Business Need

The costs and risks associated with software purchases and use are a corporate concern. As a result, enterprises consider software asset management (SAM) capabilities as a "must-have" rather than a...

• Downloads: 219

For Application Development & Delivery Professionals

Report:Optimize Business Processes And Govern Transformation

Processes: The Business Applications Playbook

Application development and delivery (AD&D) professionals have a poor reputation among their line-of-business colleagues of being able to deliver timely, high-impact solutions. This research shows...

• Downloads: 252

For Sourcing & Vendor Management Professionals

Report:Emphasize Flexibility In Telecom And Mobility Services Contract Negotiations To Reduce Risk

Processes: The Telecommunications And Mobility Sourcing Playbook

This report is an update to "Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk," originally published on October 9, 2012. This updated report outlines Forrester's...

• Downloads: 103

For Infrastructure & Operations Professionals

Report:Benchmark The Performance Of Your Business Continuity Program

Benchmark: The Business Technology Resiliency Playbook

This report outlines Forrester's solution for infrastructure and operations (I&O) leaders to benchmark the performance of their business continuity (BC) programs as part of their broader business...

• Downloads: 355
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For CIO Professionals

Report:Understand The True Cost Of Cloud Services

Budgeting And Planning: The Cloud Computing Playbook

Forrsights surveys show that enterprises are turning to the cloud for speed and lower cost — but are the savings really there? The answer isn't always obvious; it might be that your internal...

• Downloads: 1562
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For CIO Professionals

Report:Drive Savings And Profits With Cloud Economics

Business Plan: The Cloud Computing Playbook

We all believe that cloud computing can save us money but aren't sure how to maximize these savings. Firms almost always consider cloud computing a cost advantage compared to the in-house, always-on...

• Downloads: 2371
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For Sourcing & Vendor Management Professionals

Report:How To Reduce IBM System z Mainframe Software Costs

Two Strategies And Six Tips To Save Money In 2012

If your organization is running an IBM System z mainframe, there are several ways you may be able to do more with less. As a sophisticated sourcing and vendor management (SVM) professional, you've...

• Downloads: 224
• Comments: 2
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For Enterprise Architecture Professionals

Report:Federal IT Cost Reduction Efforts Will Require Process Change To Succeed

In an attempt to control IT costs, the US federal government is establishing mandates that are forcing deep and massive technology change. With data center consolidation and cloud migrations entering...

• Downloads: 318
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For Infrastructure & Operations Professionals

Report:Case Study: A Revolutionary Change Within Cisco IT Helps Manage IT's Value-Add

How Service Portfolio Management Transitioned Cisco IT To A Partner Player

Cisco's CIO and several of her IT leaders introduced an IT-wide change in how they manage their organization and communicate their performance both within and outside of the IT organization. The...

• Downloads: 292

For Application Development & Delivery Professionals

Report:How To Calculate The Cost Of Customer Service To Drive Improvements

Measuring the actual cost of your customer service operations over the different communication channels that you support is difficult. Business process pros supporting customer service operations can...

• Downloads: 467
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For Sourcing & Vendor Management Professionals

Report:Case Study: How The Internal Revenue Service's VMO Drove Millions In IT Cost Savings

Like many private sector companies, the US Internal Revenue Service (IRS) has faced challenges achieving a centralized view of IT products and services spend across disparate requisition and contract...

• Downloads: 342

For CIO Professionals

Report:From Black Box To Glass Box

Case Studies In IT Financial Transparency

Many IT organizations have operated like a black box with the IT budget consuming 3% to 10% of revenues and little to no visibility into how this spending is linked to strategy and value. Even within...

• Downloads: 695
• Comments: 1

For Sourcing & Vendor Management Professionals

Report:China Key IT Trends 2010

This document covers the key trends and dynamics in the China IT market prevalent in 2009, along with a preview of the top trends that will shape the domestic market in 2010 for vendor strategists....

• Downloads: 28

For CIO Professionals

Report:The CIO's 2010 Software Outlook

IT Trades Business Innovation For Cost-Reduction Focus

From September to November 2009, Forrester asked 2,165 North American and European IT software decision-makers for their plans and perceptions on software spending and trends in 2010. Amid...

• Downloads: 507

For Infrastructure & Operations Professionals

Report:Controlling Storage Cost Amid High Growth

Storage capacity has been growing fast for the past five years, and an end to the recession is only likely to spur further expansion as projects are re-funded. Recent data shows storage commanding a...

• Downloads: 1010

For CIO Professionals

Report:Identifying Technology Life-Cycle Changes

Key Transitions Drive Changes In Focus, Metrics, And Investments

Technologies proceed through discrete life cycles, from introduction, through core business support, and on to a reduced, supporting role. Understanding these various life-cycle changes allows an...

• Downloads: 716
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For CIO Professionals

Report:Savings From Cost-Reduction Activities

Practitioners Verify That With Greater Pain Comes Greater Gain

There is great consistency in actions that companies use to reduce IT costs. But what are the actual savings, and how much effort does it take to realize them? To answer this question, Forrester...

• Downloads: 740

For Sourcing & Vendor Management Professionals

Report:New Telecom Services Delivery Models Will Appeal To Enterprise Sourcing Organizations

In 2010, most enterprise IT sourcing organizations will start taking a closer look at new telecommunications service delivery models that promise increased price flexibility and enable more...

• Downloads: 914

For Infrastructure & Operations Professionals

Report:How Green Is Your IT Infrastructure?

The Value Of A Green IT Maturity Assessment

If a CIO's first step toward greener IT is to make a maturity assessment, then the next step is to interview the IT infrastructure and operations department, where most green IT initiatives initially...

• Downloads: 474

For CIO Professionals

Report:IT Leaders Lack Skills For The Most Important Cost-Reduction Activities

Process Redesign And Project Management Hold The Most Promise With The Least Expertise

What cost-reduction activities are important to IT? And how mature are IT leaders at performing those activities? We posed these questions in a survey to 56 senior IT people. The results? Process...

• Downloads: 720